At Branddad Store, we strive to ensure your complete satisfaction with every purchase. Please review our Refund and Exchange Policy below:
1. Eligibility for Refunds and Exchanges
Items must be returned or exchanged within 30 days from the date of delivery.
Products must be in their original condition: unworn, unwashed, and with all original tags and packaging intact.
Proof of purchase (order number or receipt) is required for all refunds and exchanges.
2. Refund Process
To initiate a refund, please contact our customer service team at whatsapp [+201127982236] or through our website’s contact form.
Once your return is approved, you will receive instructions on how to return the item(s).
Refunds will be processed within 5-7 business days after we receive and inspect the returned item(s).
Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to a defect or error on our part.
3. Exchange Process
If you wish to exchange an item for a different size or style, please contact our customer service team at whatsapp [+201127982236].
Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund instead.
Customers are responsible for return shipping costs for exchanges unless the item is defective or incorrect due to our error.
4. Non-Refundable Items
Gift cards are non-refundable.
The Items is By Order are non-refundable.
Custom-made or personalized items cannot be returned or exchanged unless they are defective.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within a month of delivery. We will provide a prepaid return label and offer a full refund, exchange, or replacement.
English 
Arabic 